Account Creation and Management
I lost my password, how can I reset my password?
As an Enterprise with X employees, how do I sign up for Edge services?
As the Head of IT, how many additional developers can I invite to use our company account? How do they sign up?
Initially you can sign up to 12 enterprise developer accounts. If you require additional developer accounts, you can contact an Alef Representative. To sign up the 12 enterprise developers, the administrator will be prompted to enter the developer’s email address. From there, a sign-up email will be sent directly to the developer. Once the developer follows the instructions, his/her enterprise developer account will be created.
How do I spin up a Micro Edge location in order to use the Edge?
What is the difference between My Locations and Alef Locations?
How do I view my billing information?
How do I navigate to my account? What Account Management features are available?
Alef Products and Solutions
Once I pick a Micro Edge location, what services can I order?
Once I pick a service, what happens next? How do I begin using the Edge?
The first product you will need to deploy is an Alef Private Edge. Please go to the Products tab on the horizontal navigation bar. Once you purchase this product for the exact locations you want, you will now be using the Edge! Additional products can be purchased to enhance your Private Edge product by clicking on the Products tab on the horizontal navigation bar.
I have employees in different locations. I would like to connect all these locations to Alef’s Private Edge. Is this possible?
Yes absolutely. The first thing to do is to sing up for Alef Private Edge at each Brach Office location to get your employees on to Alef’s EdgeNet and to begin enjoying high quality and superfast Edge services. All of Alef’s Micro and Metro Edge locations are interconnected using Zero Trust security and the most efficient routing.
Where can I learn more about Alef’s SD-ME technology and features?
The following white paper goes into extensive detail describing the Alef SD-ME technology and features, https://alefedge.com/wp-content/uploads/2020/06/Edge-Cloud-Considerations-Final.pdf. Information on all Alef Products and services can be found by clicking the Resources link on the horizontal navigation bar of the Portal.
What is EdgeNet? What are its benefits?
Alef EdgeNet is a Alef’s Mobile Edge Internet, a parallel connected universe to the existing Internet. The benefits to the user of using EdgeNet are session persistence, availability of applications as the user traverses across private and public networks, and sustained quality of experience. It is very easy for any Enterprise to sign up and begin enjoying the performance and versatility of Alef’s Software Defined Mobile Edge. Interested? Read all about EdgeNet in our EdgeNet White paper, https://alefedge.com/wp-content/uploads/2020/06/Alef-EdgeNet-for-Enterprises-Final.pdf.
Where can I learn about the benefits of a Private Network?
You can learn about all the benefits of a Private Network here, https://alefedge.com/products/alef-private-edge/. Information surrounding all of our products and services can be found by clicking on the Resources tab on the horizontal navigation bar of the Portal.