Account Creation and Management
Alef Products & Solutions
Customer Support & Service
Account Creation and Management
I lost my password, how can I reset my password?
As an Enterprise with X employees, how do I sign up for Edge services?
To first sign up, the administrator of your enterprise account will have to sign up for an account at the following link: From there the administrator will automatically be able to sign up 11 additional enterprise developer accounts. If you require more than 11 developer/user accounts, please contact an Alef Representative.
As the Head of IT, how many additional developers can I invite to use our company account? How do they sign up?
Initially you can sign up to 1 enterprise developer accounts. If you require additional developer accounts, you can contact an Alef Representative. To sign up the 11 enterprise developers, the administrator will be prompted to enter the developer’s email address. From there, a sign-up email will be sent directly to the developer. Once the developer follows the instructions, his/her enterprise developer account will be created.
How do I spin up a Micro Edge location in order to use the Edge?
What is the difference between My Locations and Alef Locations?
How do I view my billing information?
If you are currently signed into the portal and would like to view billing information, click your name in the top right corner for a dropdown menu. Please click “My Profile”. Once in “My Profile” you will see “Billing” in the horizontal navigation bar on the middle of the screen. Click this option and you will view the Billing Information and Billing Address.
How do I navigate to my account? What Account Management features are available?
In the top right corner of the portal where the account user’s name is present, when clicked, a drop-down menu will appear for account management. In the Drop-Down menu the following options are available for account management. “My Profile” provides an overview of all account information and permits updates. “User Management” allows an administrator to view all Enterprise developer accounts currently associated with the larger enterprise account. “Account Reporting” provides detailed analytics on the users and their time spent interacting with the portal. Finally “Purchase History” provides a detailed look into any spending that occurred on the Enterprise account.
Alef Products and Solutions
Once I pick a Micro Edge location, what services can I order?
Once I pick a service, what happens next? How do I begin using the Edge?
I have employees in different locations. I would like to connect all these locations to Alef’s Private Edge. Is this possible?
Where can I learn more about Alef’s SD-ME technology and features?
The following white paper goes into extensive detail describing the Alef SD-ME technology and features. Information on all Alef Products and services can be found by clicking the Resources link on the horizontal navigation bar of the Portal.
What is EdgeNet? What are its benefits?
Alef EdgeNet is a Alef’s Mobile Edge Internet, a parallel connected universe to the existing Internet. The benefits to the user of using EdgeNet are session persistence, availability of applications as the user traverses across private and public networks, and sustained quality of experience. It is very easy for any Enterprise to sign up and begin enjoying the performance and versatility of Alef’s Software Defined Mobile Edge. Interested? Read all about EdgeNet in our EdgeNet White paper.
Where can I learn about the benefits of a Private Network?
You can learn about all the benefits of a Private Network in the hyperlink. Information surrounding all of our products and services can be found by clicking on the Resources tab on the horizontal navigation bar of the Portal.
How can I deploy interconnected Private Networks into an Edge Cloud?
This will happen automatically when you sign up for Alef Private Edge at different branch office locations. Your employees will be able to take advantage of Alef’s Premium offerings such as Edge Roaming, Edge Mobility, Edge Orchestration and Edge Mobility when they become available in short order.